FPT.AI

FPT.AI – Artificial Intelligence Platform for Chatbot, Voicebot, OCR, and Enterprise Automation is a solution in the field of Artificial Intelligence / AI Platform / Conversational AI / Chatbot / Voicebot / AI Agent / Speech-to-Text / Text-to-Speech / OCR / Intelligent Document Processing / eKYC / AI Contact Center / enterprise automation, developed by FPT for banking, finance, insurance, retail, e-commerce, telecommunications, healthcare, and businesses that need to apply AI to operations and customer care.
The platform supports communication automation, building Chatbots – Voicebots, speech recognition and synthesis, document processing, electronic identification, contact center support, and AI Agent deployment.
The ecosystem includes products such as FPT AI Chat, FPT AI Voice Agent, FPT AI Engage, FPT AI Read, FPT AI eKYC, FPT AI Enhance, FPT AI Mentor, and FPT AI Agents.
In customer care, Chatbots and Voicebots support receiving requests, providing information, automated responses, and reducing the workload for contact center agents. For documents, FPT AI Read supports OCR, data recognition, and extraction; FPT AI eKYC supports document recognition, face matching, and liveness detection.
The platform can integrate with existing IT systems via API and SDK, suitable for CRM, Contact Center, enterprise applications, and business software.

1. Product Highlights

FPT.AI allows businesses to combine multiple AI technologies within the same ecosystem.
FPT AI Chat supports building omnichannel Chatbots.
FPT AI Voice Agent and FPT AI Engage support voice interaction and call automation.
Speech-to-Text and Text-to-Speech support two-way voice processing.
FPT AI Read supports OCR and document processing.
FPT AI eKYC supports document recognition, Face Matching, and Liveness Detection.
FPT AI Agents supports building AI Agents according to business operations.

2. Suitable for Which Needs?

- Banks and financial institutions.
- Insurance companies.
- Retail businesses.
- E-commerce.
- Telecommunications and services.
- Customer care centers.
- Businesses needing Chatbots or Voicebots.
- Entities needing OCR and document digitization.
- Businesses needing eKYC.
- Organizations needing AI Agents.
- Businesses needing process automation.
- Entities needing to integrate AI into existing systems.

3. Selection and Deployment Process

The process may include:
- Identify the problem requiring AI application.
- Define business processes.
- Select Chatbot, Voicebot, OCR, eKYC, or AI Agent.
- Determine user, call, or document volume.
- Assess existing data.
- Identify systems for integration.
- Develop scenarios or processing workflows.
- Integrate API/SDK.
- Test with real-world data.
- Adjust and optimize.
- Official deployment.
- Post-operation monitoring.

3.1. Criteria for Solution Selection

Solution selection should be based on:
- Problem to be solved.
- Business processes.
- Number of users.
- Interaction volume.
- Number of calls.
- Number of documents to be processed.
- Types of documents for OCR.
- Chatbot or Voicebot requirements.
- AI Agent requirements.
- Languages to be supported.
- Existing CRM and Contact Center.
- APIs and systems to connect.
- Data sources.
- Security requirements.
- Scalability.

3.2. Key Information and Characteristics

- Developer: FPT.
- Platform: FPT.AI.
- Type: AI platform for enterprises.
- Chatbot: FPT AI Chat.
- Voice AI: FPT AI Voice Agent / FPT AI Engage.
- AI Agent: FPT AI Agents.
- OCR: FPT AI Read.
- eKYC: FPT AI eKYC.
- AI Contact Center: Yes.
- Speech-to-Text: Yes.
- Text-to-Speech: Yes.
- NLP/NLU: Yes.
- Face Matching: Yes.
- Liveness Detection: Yes.
- API integration: Yes.
- SDK: Available for corresponding solutions.

3.3. Information Required from Customers

- Industry/Sector.
- Problem to be addressed.
- Current processes.
- Number of users.
- Call or transaction volume.
- Types of documents to be processed.
- Chatbot, Voicebot, OCR, or eKYC requirements.
- CRM/Contact Center systems.
- Current business software.
- Data and knowledge base.
- Languages to be supported.
- Security requirements.
- Integration requirements.

3.4. Pre-use Testing and Evaluation

Before deployment, it is necessary to clearly define automation goals, data sources, and systems for integration.
For Chatbots and AI Agents, the knowledge base, conversation scripts, and agent handover mechanisms need to be checked.
For Voicebots, the contact center system, call volume, and inbound/outbound scripts need to be evaluated.
For OCR and eKYC, it is necessary to determine document types, input data quality, information fields to be recognized, and the verification process.
Before official operation, testing with real-world data should be conducted to evaluate accuracy, responsiveness, integration, and exception handling.

4. Benefits for Customers and Businesses

FPT.AI combines Chatbot – Voicebot – AI Agent – Speech AI – OCR – eKYC – AI Contact Center – API/SDK, helping businesses deploy multiple AI applications within the same ecosystem.
The platform helps reduce manual work, increase response speed, digitize documents, support customer care, and automate business processes.
The ability to select individual components makes FPT.AI suitable for everything from a standalone Chatbot to a large-scale integrated AI system.

5. Highlights and Suitable Customers

- AI platform for enterprises.
- Omnichannel Chatbot.
- Voicebot and AI Voice Agent.
- AI Agent.
- Speech-to-Text.
- Text-to-Speech.
- OCR.
- Intelligent Document Processing.
- eKYC.
- Face Matching.
- Liveness Detection.
- AI Contact Center.
- Integrated API and SDK.
- Suitable for banking, finance, and insurance.
- Suitable for retail and e-commerce.
- Suitable for businesses with Contact Centers.
- Suitable for organizations with high volumes of records and transactions.
FPT.AI is suitable for businesses needing Chatbots, Voicebots, OCR, eKYC, AI Agents, or AI Contact Centers, especially entities with large interaction volumes, many documents to process, and a need to integrate AI into existing IT systems.